Returns & Exchanges
At Atelier NEORAH, we want you to be completely satisfied with your purchase. If your garment isn't a perfect fit, you may return or exchange eligible items within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all Atelier NEORAH tags are attached and the garment is in unworn, pristine condition.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Audit & Refund
Once our team inspects the returned items, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing