Frequently Asked Questions
Everything you need to know about your Atelier NEORAH experience.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against your own body measurements or a similar garment you already own for the perfect fit.
What is your international shipping policy?
Atelier NEORAH ships worldwide. Delivery typically takes 7-14 business days depending on your location. Please note that customs duties and taxes may apply depending on your country's regulations.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway.
How should I care for my Atelier NEORAH garments?
To ensure the longevity of our high-quality fabrics, we recommend following the specific care instructions found on the inner label of each garment. Most of our pieces benefit from professional dry cleaning or hand washing in cold water.